Create An Intuitive Dashboard To Increase Engagement For New/Old Users
In the middle of difficulty lies opportunity. The current hiring experiences at Microsoft is a great opportunity for product designers to rise - the fragmentation of tools and information, along with a lack of system visibility. Headtrax, iCIMS, Dynamics, and Excel... those are just some of the key apps Microsoft hiring are relying on. There are even more...
Designers play influence on the product strategy by balancing the need of urging business solution and the best user experience. We understand the business and technology constraints and how that impacts design. More importantly, we need a holistic and systematic view on the work flow for big corps like Microsoft.
With the pre-existing insights from client's research and deeper understandings through our drayage studies and client meetings, we breakdown the high-level goal to more actionable challenges:
Create An Intuitive Dashboard To Increase Engagement For New/Old Users
Automate And Digitize The Manual Coordination
Prioritize Daily Actionable Items On The Dashboard
Optimize And Simplify The Visual
Import Coordinator
Jenny's
Pain Points
• Manually tracking containers
• Manually releasing holds/fees
Trucking Coordinator
Maritza's
Pain Points
• Scheduling appointments via calls
• Manually invoicing customers
Hiring becomes easier when your stakeholders are cooperative, able to quickly see the status of jobs and complete required tasks with ease. A more effective relationship between different hiring partners will provide hiring visibility and drastically reducing the time to fill vacancies. With the insights gained from initial research, I studied the responsibilities and priorities of different hiring personas involved in this journey.
An important game player - the candidate - is not included in the persona study, although the actions made by candidates are connecting the dots of the hiring journey and are carefully considered in our hiring journey map.
Under this broad visionary scope, two parallel strategies are planned to accommodate business needs and user experience needs. In other words it is short term versus long term. Quick win versus vision. Pain relieving patches versus overhaul. The more pressing need appears on the quick win side - the team is preparing a Manager Hub V2 launch. With that being said, the friction of hiring manager tasks needs to be allievated.
Several rounds of white-boarding and meeting with researchers and project managers, I outlined the major road blockers for the next product launch regarding the hiring manager flow.
The existing Manager Hub provides an entry card to present hiring managers the most recent active positions in their hands. But given the definition of Microsoft Manager Hub, recruiters, admins, and schedulers are excluded out of the authority of Manager Hub. The pressing product launch related to hiring is only about hiring managers. Breaking down hiring managers challenges:
• Promote actionable items to hiring managers on Manager Hub dashboard
• Ease the process for hiring managers to find the status of positions
• Provide hiring manager the capability to look up candidates
• With an understanding of the dependence on external tools for this launch
Dashboard
Side Navigation
Delivery Order List
Container List
After the new design was delivered, I participated six user testing sessions to discover whether the hiring manager experience in Manager Hub can unlock value outlined in the UX goals for the product - allow managers to quickly discover their hiring info, and take action on it. We tested several task flows to ensure the new design met the UX goals for streamlining and refining the process.
To comply with the non-disclosure agreement, in this case study I have omitted the dashboard page for persona Maritza, the expanded view of containers, and pages with confidential information.
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